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     ... not just the Symptoms
Privacy Policy

Our Website Privacy Policy

We take your privacy very seriously and this privacy notice details how we collect and process any personal information you provide through your use of our site We urge you to read this policy carefully, because it contains important information about us and:

  • the personal information we collect about you, our user
  • what we do with your information, and
  • who your information may be shared with

Who we are
For the purposes of processing your personal data, we are the controller.
Full name and legal entity: PremierPhysio Ltd
Postal address: 46 Church Street, Runcorn, Cheshire, WA7 1LL
Telephone: 01928 500557
Email address

Information we collect
Personal data means any information capable of identifying an individual. You can visit our website without revealing any information about yourself, but you may wish to make an enquiry via our 'Contact Us' page. This requires the following personal details for us to respond to you:

  • Name
  • Email Address
  • Enquiry – a brief reason for contacting us

How we use the information we collect
We will only use your personal data when legally permitted:

  • Where we need to perform the contract between us in the provision of services.
  • Where we need to comply with a legal or regulatory obligation.

For the purposes of our website privacy policy, we process your information in order to respond to an enquiry about provision of services. Should you book and attend an appointment, your data will be transferred to your clinical record. If you do not wish to make an appointment, your personal details will be deleted.

Retaining your Personal Data
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for. Whilst you are receiving treatment from our clinic, we will continue to store and use your personal data. By law we have to keep treatment records for a minimum of 8 years from completion of your course of treatment.

Sharing your Personal Data
We only share your personal data with your explicit consent, when, for example you have been referred to us by a by your employer or an insurance company. Where third parties are used by us to store your personal data, we ensure they are compliant with the data protection law and any such data is not stored outside of the EU.

Your Rights
As we process your personal data, under certain circumstances you have the following rights:

  • The right to be informed
  • The right of access
  • The right of rectification
  • The right of erasure
  • The right to restrict processing
  • The right to data portability
  • The right to object
  • Rights in relation to automated decision making and profiling

If you wish to exercise any of these rights, please make a request in writing to the data controller details shown above. You will need to provide the following information: your name, address, telephone number, email address and details of the information you require. We will need to verify your identity to ensure your right to access your data.
You will not have to pay a fee to access your personal data on the first request (or to exercise any of the other rights). We respond to all legitimate requests within one month.

Automated Decision Making and Profiling
We will use technological and organisation measures to keep your information secure.
However, while we will use all reasonable efforts to secure your personal data, in using the site you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that is transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us using the details above.

Keeping your information secure
We are committed to ensuring that your personal data is secure. We use appropriate security measures to protect your data from unauthorised access, loss or destruction.

Links to other websites
This website may contain links to other websites of interest, plug ins and applications. Once you have used these links to leave our site, you should note that we do not have any control over other websites and cannot be responsible for the protection and privacy of any information which you provide whilst visiting these sites. We encourage you to exercise caution and read the privacy statement applicable to the website in question.

Social Media Platforms
Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Our use of cookies
We want our website to be easy to use, useful and reliable. This sometimes involves placing small amounts of information on your device i.e. computer or mobile phone. These include small files known as cookies. Most browsers accept cookies automatically, but you have the ability to modify your browser setting to decline cookies if you prefer. If you choose not to receive cookies at any time, the website may not function properly and certain services will not be provided. We use information supplied by cookies can help us to analyse the profile of our visitors and to provide you with a better user experience:

  • Google analytics - data is anonymous and will not identify you personally. You can read Google’s Privacy Policy and manage these settings here:

Data Breaches
Should your personal data that we control be lost, stolen or otherwise breached, where this constitutes a high risk to your rights and freedoms, we will contact you without delay. We will give you the contact details of the person who is dealing with the breach, explain to you the nature of the breach and the steps we are taking to deal with it.

Should You Wish to Complain
You have the right to contact the ICO via their website: should you wish to make a complaint about the way we are processing your personal data. In this instance, we would be grateful if you could contact us first, so that we can try to resolve it for you.

Changes to the privacy policy
We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version that will apply each time you access this website.